Wanted – Seasonal Visitor Guides for our unique location (South Stack – Ynys Lawd)

We are seeking a vibrant, energetic (fit – there are over 400 steps down to the island, so that’s over 400 on the way up as well), friendly and professional Visitor Tour Guide for our South Stack Lighthouse & Visitor Centre, to provide our guests with an exceptional experience while visiting us.

In this role, you will be responsible for engaging visitors for the duration of the tour, sharing interesting facts about the history of South Stack lighthouse and the area around us eg North Stack, Ellens Tower etc., as well as about our company and answering any questions they may have.

You will also provide helpful tips on other attractions or restaurants in the area that are popular among tourists to help ensure our guests enjoy their stay in the area.

Tour Guide Duties and Responsibilities

  • Ensure ticket sales are recorded accurately on a daily basis
  • Greet all guests promptly & politely at scheduled tour times
  • Outline the tour and timeline before beginning
  • Determine if any guests have physical restrictions that should be considered
  • Clearly and articulately provide information to guests in an engaging manner
  • Answer any questions that the guests have
  • Demonstrate extensive knowledge of our facility and related topics
  • Remain calm, friendly, and enthusiastic at all times
  • Escort guests through the tour, taking breaks as needed

Tour Guide Requirements and Qualifications

  • Work experience in customer service preferred
  • Experience with public speaking is a plus
  • Able to memorize and recite facts clearly and accurately
  • Fluent in  English; bilingual a plus – our visitors are from the UK, Europe and of course the rest of the world.
  • Exceptional communication skills
  • Flexible schedule – shifts can change due to weather conditions and external factors

The rate of pay for the 2021 season is £9 per hour.

for further information please contact us via our contacts page on our website: www.southstacklighthouse.co.uk

South Stack Ynys Lawd Ltd

Covid 19 update as of 9th July 2021

We are able to open as from Saturday 10th July 2021.
The lighthouse & buildings are closed due to Covid and building maintenance work inside.
We are able to allow visitors to visit the island, and there will be visitor guides available to look after you outside.
The cost for this will be £4 per adult. Children free.
Tours can be booked at our kiosk next to RSPB cafe at South Stack, and card payment is preferred method of payment.
As you will be outside it is not mandatory to wear a facemask, but of course you are welcome to wear one if you wish.
We look forward to seeing you on the island for the 2021 season, even if a little different tp previous seasons.

Covid update as of Friday 30th April 2021

We are still closed due to Covid-19 and are waiting to see if the Welsh Government reduces the social distancing down from 2m the coming weeks.
We are working on plans & risk assessments to help us to re-open, and once the Welsh Government guidelines allow we will set a date for that reopening.
We urge people to observe social distancing, and to follow rules and guidelines anywhere you visit over the coming weeks.
We will keep people updated via our web page and our Facebook page.

Coronavirus (COVID-19) Update as of Monday 15th February 2021

We are still closed due to Covid-19 and are waiting to see if the Welsh Government reduces the social distancing down from 2m in this weeks review, in readiness for the opening of hospitality and tourism business’s, and allowing for the success of the rollout of the vaccines in Wales & the UK as a whole.
We are working on plans & risk assessments to help us to re-open for Easter, or as close to Easter as the Welsh Government guidelines allow. This is to help restrict the spread of coronavirus, and to safeguard the health of our guides and potential visitors to South Stack and the local area.
We urge people to observe social distancing, and not to travel at the moment due to current guidelines from all 4 UK countries.
We will keep people updated via our web page and our Facebook page.

Coronavirus (COVID-19) Update as of Monday 27th July 2020

We are still closed due to Covid-19 and are waiting to see if the Welsh Government reduces the social distancing dwon from 2m

We have sadly taken the decision not to open South Stack Lighthouse & Visitor Centre to the public as yet, but we are working on plans & risk assessments to help us to re-open. This is to help restrict the spread of coronavirus, and to safeguard the health of our guides and potential visitors to South Stack and the local area.
We urge people to observe social distancing.

We will keep people updated via our web page and our Facebook page.
We will review the opening as soon as possible in line with guidance from the Welsh Government, as more information about the virus becomes available.

Coronavirus (COVID-19) Update as of 1700hrs Tuesday 12th May 2020

We are still closed due to Covid-19 and would urge anyone thinking of visiting us, or Holyhead, or Anglesey or even N Wales to please think again and stay at home.
Stay At Home Save Lives

We have sadly taken the decision not to open South Stack Lighthouse & Visitor Centre to the public in May 2020, this is to help restrict the spread of coronavirus, and to safeguard the health of our guides and potential visitors to the island.
We urge people to stay local and observe social distancing. Please do not travel.

We know that the good weather will entice people out, but we do not want to encourage anyone, local or from away, to visit the area during this crisis.
We will keep people updated via our web page and our Facebook page.
We will review the opening from 1st June in line with guidance from the Welsh Government, as more information about the virus becomes available.

PLEASE REMEMBER THAT IF YOU LIVE IN ENGLAND YOU SHOULD NOT TRAVEL TO WALES FURING THIS PERIOD.

Coronavirus (COVID-19) Update as of 1400hrs Sunday 22nd March 2020

We have sadly taken the decision not to open South Stack Lighthouse & Visitor Centre to the public in April 2020, this is to help restrict the spread of coronavirus, and to safeguard the health of our guides and potential visitors to the island.
We urge people to stay local and observe social distancing. Please do not travel.

We know that the good weather will entice people out, but we do not want to encourage anyone, local or from away, to visit the area during this crisis.

We will keep people updated via our web page and our Facebook page.

We will review the opening from 1st May onwards later in April, as more information about the virus becomes available.

 

Coronavirus – where we stand at the moment

We are due to open to the public on Saturday 4th April 2020. We are closely monitoring the Coronavirus outbreak and will be following guidance from Public Health Wales, Public Health England, UK Government and World Health Organization.

We will notify visitors via our web page of any changes immediately.

Please be assured that we are taking the necessary precautions to ensure the safety of our visitors and our guides as COVID-19 develops.

Additional sanitisers have been placed at the entrance to the visitor centre for visitors and staff to use. We are operating at an increased level of hygiene which includes the sanitisation of handrails, door handles etc beofre we open, and again during the opening hours.

South Stack Ynys Lawd Ltd will keep a close eye on the situation and keep our visitors and staff informed of any developments or changes to our opening times or dates.