Advert now closed 180124 – Wanted – Seasonal Visitor Guides for our unique location (Stack Lighthouse & Visitor Centre)
We are seeking a vibrant, energetic (fit – there are over 400 steps down to the island, so that’s over 400 on the way up as well), friendly and professional Visitor Tour Guide for our South Stack Lighthouse & Visitor Centre, to provide our guests with an exceptional experience while visiting us.
In this role, you will be responsible for engaging with visitors, sharing interesting facts about the history of South Stack lighthouse and the area around us e.g. North Stack, Ellens Tower etc., as well as about our company and answering any questions they may have.
You will also provide helpful tips on other attractions or restaurants in the area that are popular among tourists to help ensure our guests enjoy their stay in the area.
Tour Guide Duties and Responsibilities
Ensure ticket sales are recorded accurately daily.
Greet all guests promptly & politely at all times.
Outline the tour and timeline before beginning.
Determine if any guests have physical restrictions that should be considered.
Clearly and articulately provide information to guests in an engaging manner.
Answer any questions that the guests have.
Demonstrate extensive knowledge of our facility and related topics.
Remain calm, friendly, and enthusiastic always.
Escort guests through the tour, taking breaks as needed.
Tour Guide Requirements and Qualifications
Work experience in customer service preferred.
Experience with public speaking is a plus.
Able to memorize and recite facts clearly and accurately.
Fluent in English; bilingual a plus – our visitors are from Wales, UK, Europe and of course the rest of the world.
Exceptional communication skills
Flexible schedule – shifts can change due to weather conditions and external factors.
The rate of pay for the 2024 season is £11.50 per hour. Current shifts are between 5.5hrs & 6.5hrs long.
Own transport essential as no public services to the area.
for further information please contact us on: alanwilliams2@live.co.uk
South Stack Ynys Lawd Ltd
We are hoping to open for the 2023 season on 30th March 2023.
Hours will be:
Sat – Thurs 10:30am to 4:30pm
Fri 12noon to 5pm
last tour 30 minutes before closing
kiosk at RSPB cafe closes 1hr before closing time
cash only accepted on lighthouse island
card preferred at kiosk
We are now closed for the winter period and will reopen before Easter 2023.
We would like to thank all the visitors to our lighthouse this year, and we hope to see some of you back again in the future.
Unfortunately due to essential helicopter operations, the lighthouse and visitor centre will be closed to the public between 19th & 28th September inclusive.
Our apologies for this but we are a working lighthouse and maintenance works are required.
We are closed today due to the weather conditions.
We hope to reopen tomorrow, Monday 27th, at 10am (1000hrs).
We look forward to seeing you then.